Since the dawn of social media, companies have struggled to find the right balance between being oppressive and being too open. It has formed many coalitions of users on both sides of the fence with free speech proponents fighting for the ability to say anything they want and abuse watchers showing how harm can be done when speech is too free.
Twitter has usually stayed on the free speech side of the debate, but they’ve run into problems from multiple fronts as a result. Now, they’re trying to take steps towards finding the happy medium between censorship and harmful use of their service.
— TechCrunch (@TechCrunch) February 9, 2016
Both extremes on the issue are wrong. There must be limits to free speech, but there must also be limits to what is considered intolerable. If there’s one direction or the other towards which we would lean, it’s best to lean towards freedom.